On Friday, April 17, 2026, a delegation from the Economic, Social, Environmental and Cultural Council ( CESEC ) visited the User-Customer Relations Center ( CRUC ) in Abidjan. This immersion visit allowed the advisors to see firsthand the progress made in transforming the Ivorian public service.

The CRUC: A single, digital window

Under the leadership of Anne Désirée Ouloto-Lamizana , Minister of State, the CRUC is establishing itself as the new face of the administration. Its operation is based on a key concept: "One entry, one exit" , thus guaranteeing better traceability of files.

To ensure complete availability ( 24/7 ), the ministry relies on the LOGIREC software. This multi-channel system allows citizens to interact via:

1. The toll-free number 1364 ;
2. WhatsApp and social media;
3. A dedicated digital platform.

"From now on, the Administration will not just process: it will support," said the Minister of State, highlighting the shift from a passive administration to a local administration.

A model of performance praised by Dr. Aka Aouélé

The president of the CESEC, Dr. Eugène Aka Aouélé , expressed his admiration for the effectiveness of the system. For him, the CRUC is concrete proof that public action can combine speed, rigor, and transparency .

The key points identified by the CESEC include:

1. Real-time monitoring of user requests.
2. A significant reduction in processing times .
3. Improving the quality of service provided.

Towards strategic recommendations

This immersion was more than just a courtesy visit. The data collected will serve as a basis for the work of the CESEC's standing committees. Although the results are promising, Dr. Aka Aouélé emphasized that modernization remains a long-term challenge, highlighting three areas for improvement:

1. Widespread access to new technologies .
2. Continuing education for staff.
3. The extension of this management model to all public services.

This visit follows a public conference held the day before, where Anne Désirée Ouloto-Lamizana presented the challenges and prospects of structural reforms of the Civil Service in Ivory Coast.